Returns & Exchanges

At Lektowoodfuels, we strive to ensure you are completely satisfied with your wood fuel purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to initiate the process.

• 2.
  Prepare the Package

  Ensure the fuel products are in their original packaging and securely stacked on the pallet or in the box to prevent damage during transit.

• 3.
  Schedule Collection

  We will arrange a convenient time for our courier partners to collect the goods directly from your delivery address.

• 4.
  Receive Refund

  Once our warehouse receives and inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.